Privacy Policy

Who we are

Digital Alta is a business technology and digital transformation company based in Dubai, United Arab Emirates. Privacy questions can be sent to hello@digitalalta.com.

Information we collect

We may collect the details you choose to provide, including your name, company, work email, telephone or WhatsApp number, project requirements, budget context and conversation messages.

With your permission, we also collect website usage information such as pages viewed, approximate location, device type, traffic source and conversion events. We do not intentionally send form contact details or chat message text to Google Analytics.

AI-assisted conversations

Sarah uses an AI service to respond to project and support enquiries. Contact details and conversation content may be processed by our AI technology provider to produce a response and may be stored by Digital Alta as an enquiry record. Do not submit passwords, payment-card data, medical records or other unnecessary sensitive information in the chat.

How we use information

• Respond to enquiries and prepare scope, pricing guidance or project recommendations.
• Manage prospects, customers, projects, payments and support requests.
• Operate, secure and improve the website and its services.
• Measure marketing performance when optional cookies are accepted.
• Meet legal, accounting and fraud-prevention obligations.

Service providers and international processing

We use carefully selected hosting, database, email, analytics and AI service providers. These providers may process information in the UAE or other countries under their applicable safeguards and contractual terms. We do not sell personal information.

Retention and security

We retain enquiry and customer information only for as long as reasonably required for the relationship, operational records and legal obligations. We use access controls, secure hosting and administrative safeguards, but no online system can be guaranteed completely risk-free.

Your choices and rights

You may ask us to access, correct or delete personal information, object to certain processing, or withdraw consent where consent is the basis used. Rights vary by location. Email us with enough information to identify the relevant record. You can change optional cookie choices at any time through Cookie settings in the website footer.

Updates

We may update this policy when our services or legal obligations change. The latest version and update date will remain available on this page.